Privacy Policy

SNP Plumbing Services LLC

Effective Date: August 22, 2026
Last Updated: August 22, 2026

1. Introduction

SNP Plumbing Services LLC (“SNP,” “we,” “us,” or “our”) operates the website snp.plumbing and the SNP Booking App (together, the “Services”). We provide plumbing services to customers in Parker County, Texas and the surrounding Dallas–Fort Worth metroplex.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Services, you agree to the practices described here.

2. Information We Collect

Information you give us directly. When you request service, book an appointment, or contact us, we may collect:

• Your name
• Your mobile phone number
• Your email address
• The service address where work is to be performed
• A description of the plumbing issue or service requested
• Photos or documents you choose to upload about your service request
• Your preferred appointment date and time

Information collected automatically. When you use our website or app, we may collect device type and operating system, general location derived from IP address, pages viewed and features used, and the date and time of your visit.

Service history. We maintain records of work we have performed for you, including appointment dates, services rendered, and related notes.

3. SMS Text Messaging Program

This section describes our text messaging practices specifically.

What we send

If you provide your mobile number and consent to receive text messages, we may send you:

• Confirmation of your service appointment, including your ticket number and scheduled arrival window
• Notification when your technician is en route
• Notification if your appointment time changes
• Responses to questions you send us by text

We do not send marketing or promotional text messages through this program.

How you opt in

You opt in by checking the SMS consent box when submitting a service request through snp.plumbing or the SNP Booking App, or by providing verbal consent to one of our representatives. The consent box is not checked by default, and consent to receive text messages is not a condition of receiving service from us. You may book an appointment without opting in.

How you opt out

Reply STOP to any message from us to stop receiving text messages. You will receive a single confirmation that you have been unsubscribed, and we will send no further messages unless you opt back in.

Reply HELP to any message for assistance, or contact us at 817-487-8866.

Message frequency and cost

Message frequency varies based on your service activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Mobile information sharing

We do not share or sell mobile opt-in information or phone numbers collected for SMS messaging with third parties or affiliates for marketing or promotional purposes at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are not shared with any third parties except the service providers described in Section 5, who process messages solely on our behalf and are contractually prohibited from using that information for their own purposes.

4. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform the plumbing services you request
• Communicate with you about your appointment
• Dispatch a technician to your service address
• Maintain accurate records of work performed
• Respond to questions and provide customer support
• Process payment for services rendered
• Improve our website, app, and service quality
• Comply with legal, tax, and regulatory obligations

5. Service Providers

We use trusted third-party companies to operate our business. These providers may access your information only as needed to perform services for us, and are prohibited from using it for any other purpose:

• ServiceTitan — our field service management platform, which stores customer records, appointments, and job history
• Twilio — delivery of SMS text messages
• SendGrid — delivery of confirmation emails
• Payment processors — handling of card transactions

We do not sell your personal information to anyone. We do not share your information with advertisers, data brokers, or lead generators.

We may disclose information when required by law, in response to valid legal process, to protect our legal rights, or in connection with a sale or transfer of our business.

6. Data Retention

We keep customer and service records for as long as needed to provide services, maintain warranty and service history, and satisfy legal and tax requirements. Records tied to completed work are typically retained for a minimum of seven years. You may request deletion of your information as described in Section 8, subject to records we are legally required to keep.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and restricted access to customer records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may:

• Opt out of text messages at any time by replying STOP
• Opt out of emails using the unsubscribe link, though we will still send transactional messages about appointments you have booked
• Request a copy of the personal information we hold about you
• Request correction of information that is inaccurate
• Request deletion of your information, subject to records we must retain by law

To make a request, contact us using the information in Section 12. We will respond within a reasonable time and will not discriminate against you for exercising these rights.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the site is used. Most browsers let you refuse or delete cookies through their settings. Some features may not work properly if cookies are disabled.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes to our SMS practices will be communicated to you before they take effect. Continued use of our Services after changes take effect means you accept the revised policy.

12. Contact Us

SNP Plumbing Services LLC

Email: travis@snp.plumbing
Service Department: 817-487-8866
New Construction: 940-393-9007
Website: https://snp.plumbing
Mailing Address: PO Box 1149, Springtown, TX 76082

This policy applies to SNP Plumbing Services LLC and the SNP Booking App.

Please also review our Terms of Service.